Reservations

​

Reservations are held with a credit card and charged the full amount plus any fees associated with your card on the day of check-in. Your card will be held on file for any incidentals/damage, missing items, or excessive cleaning to your room. The hotel reserves the right to charge your card accordingly to cover these costs.

 

Cancellations

​

For standard bookings cancellations must be made 5 days prior to check-in for a full refund. Any cancellation made within the 5 days prior to check-in will be charged for the first night’s stay + taxes and fees. Cancellations made on the same day as arrival will be charged the full amount and will only be refunded if the nights cancelled can be re-booked. For group bookings please refer to your booking agreement for cancellation policy. There are no refunds for shortened stays or early departures. Please call us at (250) 352-1715 or email: info@stirlingsuites.com if you need to cancel or modify your reservation. Any cancellation or modification fees are determined by the property.

 

Occupancy

​

Guests must maintain a maximum of two overnight guests per single bed suites, and a maximum of four overnight guests per one-bedroom suite or a suite with two queen beds. Outside visitors are not allowed to stay overnight. All guests must be registered at time of

booking including children, as guests staying in the suite.

 

Accessibility

​

Stirling All Suites Hotel is a two story walk up. The building does not have an elevator. If you are booking a stay with us, please know that the suites located on the 3rd and 4th floor are accessed by an interior staircase. Our Garden suites are located on the ground level, while the

2nd floor suites are located at street level making access for anyone who may have mobility issues easier to stay on either of these lower levels. We do not have wheelchair suites or wheelchair ramps. Please call or email the hotel if you need further information regarding

accessibility.

 

Check-In Policy

 

As a contactless hotel, Stirling Suites has no on-site concierge or personnel. 24hrs prior to your arrival, you will be provided via email with check-in instructions. These will include an access code for the front door, your suite and gate for parking (if available). If you need check-in help, we can be reached from 9 a.m. to 10p.m. via phone (250-352-1715) or via email (info@stirlingsuites.com).

 

Checkout and Late Checkout

​

Our regular checkout time is 11 a.m., at which point your pin code will deactivate. If you depart earlier, we ask that you let us know via email or text so we may adjust our cleaning schedules. If you’d like to request up to 2 hrs of a later checkout, please let us know at least 1 day in

advance and we will be happy to accommodate if this option is available. We are a small boutique hotel, so all our reservations, cancellations and timely checkouts are all vital to our operation. If a guest checks out after 11 a.m. without prior approval, that guest will be subject

to a fee.

​

Pets 

​

We are a pet free property. 

​

​

We look forward to welcoming you to Stirling All Suites Hotel.

 

Location: 715 Vernon Street, Nelson BC V1L 4G3

Check-in: 4:00 p.m.

Checkout: 11:00 a.m.