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Terms & Conditions

 

Reservations

Reservations are held with a credit card and charged the full amount plus any fees associated with your card on the day of check-in. Your card will be held on file for any incidentals/damage, missing items, or excessive cleaning to your room. The hotel reserves the right to charge your card accordingly to cover these costs.

 

Cancellations

For standard bookings cancellations must be made 5 days prior to check-in for a full refund. Any cancellation made within the 5 days prior to check-in will be charged for the first night’s stay + taxes and fees. Cancellations made on the same day as arrival will be charged the full amount and will only be refunded if the nights cancelled can be re-booked. For group bookings please refer to your booking agreement for cancellation policy. There are no refunds for shortened stays or early departures. Please call us at (250) 352-1715 or email: info@stirlingsuites.com if you need to cancel or modify your reservation. Any cancellation or modification fees are determined by the property.

 

Occupancy

All guests must be registered at time of booking, no outside guests allowed. The hotel is for hotel guests only. When traveling with children, they must be registered as guests at time of booking. 

 

Accessibility

Stirling All Suites Hotel is a two story walk up. The building does not have an elevator. If you are booking a stay with us, please know that the suites located on the 3rd and 4th floor are accessed by an interior staircase. Our Garden suites are located on the ground level, while the

2nd floor suites are located at street level making access for anyone who may have mobility issues easier to stay on either of these lower levels. We do not have wheelchair suites or wheelchair ramps. Please call or email the hotel if you need further information regarding

accessibility.

 

Check-In Policy

 

As a contactless hotel, Stirling Suites has no on-site concierge or personnel. 24hrs prior to your arrival, you will be provided via email with check-in instructions. These will include an access code for the front door, your suite and gate for parking (if available). If you need check-in help, we can be reached from 9 a.m. to 9p.m. via phone (250-352-1715) or via email (info@stirlingsuites.com).
Early check-ins can be arranged (depending on availability) up to 2hrs prior to standard check-in time of 4pm for free. If you require a check-in before 2pm you will be subject to a $50 fee. Early check-ins must be arranged 24hrs prior to your arrival and must be communicated be email or phone call. 

 

Checkout and Late Checkout

Our regular checkout time is 11 a.m., at which point your pin code will deactivate. If you depart earlier, we ask that you let us know via email or text so we may adjust our cleaning schedules. If you’d like to request a 1hr extension for a later checkout of 12pm, please let us know at least 1 day in advance and we will be happy to accommodate if this option is available. Any late checkout past 12pm will be charged a $50 fee. We are a small boutique hotel, so all our reservations, cancellations and timely checkouts are all vital to our operation. If a guest checks out after 11 a.m. without prior approval, that guest will be subject to a $50 fee.

Pets 

We are a pet free property. 

Quiet Time

 

10pm - 7am 

All guests must respect the quiet time of the hotel, this includes: loud music/tv, loud voices. We want to insure all of our guests are comfortable and enjoying a quiet sleep environment. We have a one warning policy, any guests that continue to not follow hotel policies will be asked to leave.  

We look forward to welcoming you to Stirling All Suites Hotel.

 

Location: 715 Vernon Street, Nelson BC V1L 4G3

Check-in: 4:00 p.m.

Checkout: 11:00 a.m.

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